UX Researcher

What you’ll do:

As a UX Researcher at Zipcar, you will conduct quantitative and qualitative research in support of our product strategy and roadmap. You’ll solve complex problems through generative and evaluative research, work with cross-functional teams to design new products and experiences and serve as the voice of the customer across our organization.

What you’ll love about being a Zipster:

• Lead impactful research end-to-end: Plan and execute generative and evaluative studies from start to finish, including scoping, recruitment, data collection, analysis, and delivering actionable insights.
• Champion the user experience: Deeply understand our user needs, behaviors, and emotions by applying a variety of research methods and leveraging customer experience metrics.
• Collaborate cross-functionally: Partner with designers, product teams, and data scientists to ensure user insights shape design decisions and business strategy.
• Create a culture of curiosity: Involve colleagues across the organization in the research process and offer ways to connect with our members firsthand.
• Strengthen our UXR practice: Help grow our research capabilities and contribute to the evolution of our team’s vision and impact.

What drives success for a UX Researcher:

• 3+ years of research experience: You’re an empathetic, passionate researcher with a deep specialization in UX research and a broad set of skills across quantitative and qualitative research.
• Engaging storyteller: You have a talent for turning insights into compelling narratives, communicating clearly and effectively through writing and presentations tailored to a range of audiences.
• Collaborative team player: You thrive in cross-functional teams and enjoy building strong, positive relationships with colleagues across disciplines.
• Lifelong learner: You’re naturally curious, open to feedback, and constantly seeking out new knowledge to grow your skills and tackle new challenges.
• Impressive portfolio: Your research portfolio showcases thoughtful, impactful work demonstrating your process and influence on product decisions.
• Bonus points if you’re a Zipcar member or a member of another car-sharing solution!

What tops off the tank: 

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits
• Generous paid time off, including volunteer and Parental Leave options
• Tax-free benefit for public transportation or parking expenses
• Bicycle Reimbursement program
• 401(k) Retirement Plan with company matched contributions
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
• Community involvement opportunities

Who are we?

Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living. 

The extra mile:

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.

Boston

Massachusetts

United States of America