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Customer Service Representative, Housing Customer Service Center-logo
Customer Service Representative, Housing Customer Service Center
University Of Southern CaliforniaLos Angeles, CA
USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Services Representative to join our rapidly growing team. The Opportunity: The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor. Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers. Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc. Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues. Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs. Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned. Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers. Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents. Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends. Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education:High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: Bachelor's Degree. Preferred Experience: 2 years. Preferred Field of Expertise: Student counseling, customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit https://employees.usc.edu/benefits-perks This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate range for this position is $20.45 - $21.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$126246.htmld

Posted 3 weeks ago

Customer Service Representative, Housing Customer Service Center-logo
Customer Service Representative, Housing Customer Service Center
University Of Southern CaliforniaLos Angeles, CA
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Services Representative to join our rapidly growing team. The Opportunity: The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor. Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers. Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc. Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues. Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs. Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned. Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers. Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents. Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends. Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education:High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. What We Prefer: Pre ferred Education: Bachelor's Degree. Preferred Experience: 2 years. Preferred Field of Expertise: Student counseling, customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$116248.htmld

Posted 30+ days ago

Medical Customer Customer Service and Phlebotomy roles-logo
Medical Customer Customer Service and Phlebotomy roles
TakedaBismarck, North Dakota
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - ND - Bismarck U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based e mployees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - ND - Bismarck Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Posted 0 days ago

Customer Service Representative (Customer Success Manager)-logo
Customer Service Representative (Customer Success Manager)
KnowBe4 SandboxClearwater, Florida
KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day. We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row! The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. Responsibilities: Forge relationships with new customers and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives. Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities. Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term. Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption. Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio Meet and exceed revenue targets and quotas Maintain impeccable administration of your accounts in the Company’s CRM Minimum Qualifications: Associate’s Degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM and Gmail preferred Experience with Microsoft Excel and Word Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Excellent verbal and written communications Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls and email Strong collaborative and teamwork skills Must be able to work with minimal supervision Note: An applicant assessment, background check and drug test may be part of your hiring procedure. No recruitment agencies, please.

Posted 0 days ago

Sales Support Specialist, Customer Service, Customer Experience-logo
Sales Support Specialist, Customer Service, Customer Experience
Olea Kiosks Inc. Cerritos, CA
Olea Kiosks is a leader in the self-service kiosk industry, designing visually stunning and highly functional kiosks that are seen every day in airports, restaurants, department stores, hospitals, hotels, casinos, and more. Our products process hundreds of millions of transactions across the United States each year, facilitating everything from high tech biometric identification, to ordering a burger. Olea's success depends on hard working, talented people like you! Sales Support Specialists are an integral part of the team here at Olea, and the main point of contact for our customers and internal stakeholders throughout the manufacturing process. The role is focused on providing a premium experience for our customers, by leveraging the most up-to-date technology to efficiently track and communicate progress to them. Olea has a great reputation for the quality of our products, and ability to deliver on our customer requirements. The company is focused on making the right moves which will lead to successful and exemplary outcomes for our customers. If you are excited by the opportunity to develop executive-level relationships, facilitate technology deployments of all sizes, and being part of a creative design environment, you may find this is a great role for you! As a Sales Support Specialist, you're essential duties and responsibilities will include:: Act as the primary point of contact and build long-term relationships with customers Assist customers with day-to-day questions and concerns, through various means, including E-mail, phone, screen-share, and in-person meetings Ensure timely and successful delivery of solutions according to customer needs and objectives through management of internal and external expectations Collaborate with internal teams to address challenges on customer projects Track customer orders throughout the manufacturing process, provides up-to-date status reports, and ensures on-time shipping of orders Process and enter new orders into the ERP system Quote and process spare parts orders for customers Work closely with the Sales and Leadership teams to share customer insights that inform additional product and service sales opportunities Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience Work alongside the Sales department and Account Executives to onboard and integrate new customers Organize project meetings and various internal/external events If you are looking for a career growth opportunity where you will play an integral member of the team, APPLY NOW! We look forward to hearing from you! This is a full-time, on-site position in Cerritos, CA. Starting pay for this role is $25 per hour. Requirements To be considered for the position, candidates should have the following qualifications: Minimum of one year experience in customer service, sales support, or other administrative role; sales support experience in an electronics manufacturing environment preferred Read, write, and speak fluent English; bilingual English/Spanish helpful Ability to build and nurture lasting relationships with clients Disciplined and organized with the proven ability to manage multiple projects and/or deadlines MS Office and ERP system experience Ability to think proactively and solve problems, limiting impact to production and delivery schedules Collaborative and team-oriented player who thrives in a fun and fast paced environment Growth mindset with a passion to learn and reach your full potential Benefits When you join the Olea Team, you'll get to work with some pretty amazing people, plus you'll receive a competitive wage, two weeks of paid vacation, paid holidays, no-cost Notary services during regular business hours,, and you'll be eligible to join our group benefits, including: Medical (Kaiser and Anthem plans available) Dental Vision Life Critical Illness Aflac Accident Aflac Cancer Aflac Hospitalization Pet Insurance 401k with a generous matching contribution

Posted 30+ days ago

Customer Advocate / Customer Service Representative (Remote)-logo
Customer Advocate / Customer Service Representative (Remote)
SchlumbergerKilleen, TX
FULL JOB DESCRIPTION : We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong Customer Advocate / Customer Service administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position is opened to any person seeking short-term, work at home, part-time or full-time job. The hours are flexible and no previous experience is required. Our paid market survey participants come from all backgrounds and markets including Customer Service Representative, Data entry clerk, administrative assistant, receptionist, sales assistant... As a Customer Advocate / Customer Service Representative , you will be at the forefront, ensuring a seamless customer experience. Independently managing all facets of customer interaction, you'll coordinate across functions to promptly address specific requests and needs. Your focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers. Report directly to the Supervisor, Customer Experience. Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery. Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference. Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills. Collaborate with Panduit sales to develop efficient methods for resolving external customer issues. Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction. Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution. -If you are seeking a versatile part time remote work from home work, this is a fantastic position for earning a good side earnings. - Compile, sort and verify the accuracy of customer issues & data before it is entered - Act as an assistant to the HR Manager - Maintain logs of activities and completed work - Typing/Data Entry of confidential client and financial data - Perform other administrative task as assigned - General work - Data entry - Receive calls, texts & emails on my behalf - Book appointments & Flight reservation REQUIREMENTS: - Ability to maintain confidentiality concerning financial information - Must display a high level of integrity and honesty - Must be organised and able to prfioritize tasks efficiently and follow through on commitments - Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems - Must be flexible, adaptable and actively intervene to create and energies positive change REQUIREMENT : Computer - laptop - tablet or smart phone is required to perform work Internet connection required. Any connection is fine as long as it is secure You should be okay working on your own from home without immediate in person supervision (who doesn't want that!) Read and follow written instructions Typing is essential - data entry of at least 25 words per minute What you'll be doing: Ability to give feedback on various company services, product testing and participation in online focus groups is needed Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months - hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday! Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!

Posted 30+ days ago

Customer Service Representative - Country View Veterinary Service of Oregon - WI-logo
Customer Service Representative - Country View Veterinary Service of Oregon - WI
Encore Vet GroupOregon, WI
We have an exciting opportunity at Country View Veterinary Service of Oregon ! We’re looking to add a full-time or part-time Customer Service Representative to our talented team! Why choose Country View Veterinary Service of Oregon? Where you bring the pets you love! Country View Veterinary Service of Oregon is a state-of-the-art, full service veterinary hospital that treats canine and feline patients. We put our patients first in all that we do and are proud to be a Cat Friendly Certified Practice, and AAHA Accredited as well. Our hospital is equipped with the most cutting-edge diagnostic, medical, and surgical equipment, so we can ensure to always provide our patients with the highest level of care. Our veterinary team understands the importance of the special bond each client shares with their pet, that’s why we are dedicated to making sure our patients and clients are as comfortable as possible from the moment they step through our doors. Country View Veterinary Service of Oregon might be the right place for you if: •You’re a compassionate Customer Service Representative, dedicated to providing each client with outstanding customer service in-person and over the phone. •You’re organized, detail oriented, and have superior communication skills. •You’re an expert multitasker, who is adept at prioritizing tasks, and works well in a high-volume atmosphere. •You’re technologically proficient, and confident in your ability to manage patient charts. •You want a supportive environment to learn and grow in your profession. •You’re looking to be a part of a thriving hospital, with a wonderful team culture. Not familiar with the area? Don’t worry! •Oregon, Wisconsin is a great town with a very welcoming community. It is known for its walking tours through the historic districts, as well as the many hiking, biking, and walking trails throughout the town. There are plenty of community events to partake in, restaurants to enjoy, along with retail shops, ice cream parlors, farmers markets, and much more. Oregon is an ideal place to call home, raise a family, and build a thriving career. We value health, well-being, and professional growth: •Our compensation package is competitive, and commensurate with experience. •We offer excellent total rewards benefits, inclusive of medical, dental, vision, and life insurance. •Encore Vet Group will provide up to a 5% match on 401K plans. •We happily provide a generous CE allowance, as well as time off to attend CE events. •We contribute a uniform allowance to all full-time and part-time team members. •We provide pet credits and discounts for personal pets of all part-time and full-time team members. •We offer opportunities for career advancement and celebrate every team member’s desire for professional development. •Providing PTO, floating holidays, and parental leave to our team members is paramount. If you think Country View Veterinary Service of Oregon might be the right fit for you, and you’re interested in exploring our partnership with Encore Vet Group , we’d love to hear from you! Encore Vet Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by law. Employment decisions are made based on merit, qualifications, and business needs. #LI-AC1

Posted 30+ days ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary:$18-22/hour.

Posted 30+ days ago

BDC Customer Service Representative - Acura Service-logo
BDC Customer Service Representative - Acura Service
Rallye Motor CompanyRoslyn, NY
The Rallye Motor Company , Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Business Development Center (BDC) at Our Acura store located in Roslyn. If you are someone with full time availability and outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team. Responsibilities for this position include, but are not limited to: Supplementing the service team by answering client inquiries in a timely, effective manner. Scheduling service appointments and logging appointments in E-leads. Taking note of any special client requests. Field phone and internet inquiries. Update clients on the progress of their vehicle repairs and other service related processes. Work closely with service advisors. Conducting follow-up calls. The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality . Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye! PAY RATE: $55,000 to $65,000 ($20 per hour plus commission) Requirements Must have experience working in a phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired. Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls Trainable in various computer systems Excellent verbal/written communication and organization skills Outgoing and patient personality with outstanding customer relations ability Professional personal appearance Must be available to work weekends. Benefits Great benefits package including medical, dental and vision coverage for employee & family! Company paid life insurance and optional additional coverage. Voluntary short term and long term disability available. Additional voluntary benefits including Aflac and LegalShield! Paid time off! Paid holidays! 401K plan. Employee Assistance Program.

Posted 30+ days ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary:$18-22/hour.

Posted 2 weeks ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary:$18-22/hour.

Posted 3 days ago

Director, Service Operations/Customer Service-logo
Director, Service Operations/Customer Service
Made In CookwareAustin, TX
this is a hybrid position located in Austin, TX Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more. To support our rapid growth, we're seeking a Service Operations leader who is responsible for developing and executing a comprehensive strategy to enhance and scale service operations. This role requires a visionary leader who can drive sustainable growth, optimize processes, and ensure exceptional service delivery. The ideal candidate will have a strong background in operations management, strategic planning, and team leadership. What You'll Do: Develop the strategic roadmap for the customer service function in support of Made In's strategic objectives Use ai to support and scale our service operation - use your deep knowledge of agentic AI and which technologies to use for our brand that has heavy ecom & physical product concentration Identify opportunities for growth and scalability, ensuring the strategy is adaptable to changing market conditions and technological advancements. Develop and implement processes, workflows, systems and strategies, in order to balance customer satisfaction with departmental efficiency Oversee service operations, including hiring, training, developing, and managing customer service agents (internal and external agent team) Manage and scale our BPO relationship to ensure consistent customer experience and departmental efficiency Own and optimize the KPIs for the service function, most specifically CSAT, first response time and cost efficiency metrics Act as an advocate for the customer across the organization in order to create product and process improvements that reduce customer pain points (Voice of Customer) Work cross-functionally with departmental leaders in order to achieve shared goals and ensure a consistent brand voice across our service interactions Engage our customers in NPS or other means of generating feedback to inform on-going initiatives and priorities Who You Are: You're a curious, creative, and analytical thinker who's passionate about improving the customer experience and making an impact on an organization. You're a strong communicator who is effective at building relationships to drive change. You embrace a fast-paced environment and like to get your hands dirty. Qualifications: 5+ years managing service operations, supply chain or business operations, preferably for an eCommerce or products business with global sales channels Experience hiring and managing high performing teams Effective project manager capable of leading initiatives and driving change Strategic thinker who can execute against their strategic vision Strong communication and data analytics skills Familiarity with Marketing and Sales strategies, preferred Manage a fast-paced, start-up environment and able to adapt to changing priorities Open to giving and receiving constructive feedback Authorized to work in the U.S. Benefits We Offer: Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware A people-centric workplace with flexible time off A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Posted 2 weeks ago

Customer Service Operations Associate-Service Contracts-logo
Customer Service Operations Associate-Service Contracts
Agilent Technologies, Inc.Wilmington, DE
Job Description We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! You will support customers based in the United States and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, and organization skills. As a member of the Service Contracts Team, you take responsibility for providing an exceptional customer service experience. Key responsibilities include: Take ownership to resolve issues throughout the quote to cash cycle. Activate service contracts. Perform systemization modifications. Make amendments to active service contracts. Research billing and invoice inquiries. Grow and maintain customer relationships. Interact with customers and coworkers via email, phone, and chat. Adopt/apply a continuous improvement mindset by identifying improvement opportunities and driving implementation. Qualifications This is an hourly hybrid (work from home Mondays and Friday) position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month. Associate degree, certification or combination of education and experience Customer service experience and a strong interest in working directly with customers is preferred Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint Strong math, communication and organizational skills Bilingual in French preferred SAP/CRM experience preferred Ability to maintain a positive attitude and exceed customer expectations Capable of clearly conveying messages to diverse audiences Able to establish and maintain strong relationships Manage time effectively in a fast-paced environment Strong organizational skills and detail-oriented The ability to adapt to various customer situations and diverse personalities Ability to address complex issues that are in the best interest of the customer and the company Positively handle stress that is typical in a customer service environment Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least March 20, 2025 or until the job is no longer posted. The full-time equivalent pay range for this position is $22.17 - $34.65/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service

Posted 4 days ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary:$18-22/hour.

Posted 30+ days ago

Customer Service Representative - Patient Registration-logo
Customer Service Representative - Patient Registration
R1 Revenue Cycle ManagementManhattan, NY
Location: Ascension Via Christi Mercy Regional Health Center Shift Hours: Full Time: 6:00am- 2:30pm- Monday- Friday- Concierge in Main Lobby - weekend and holiday rotation; coverage in supporting departments- ED/OP. The position requires standing and movement on your feet. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect working in Patient Registration (Customer Service): Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: High School Diploma or GED Excellent customer service experience For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
U-HaulVestavia Hills, AL
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
U-HaulYukon, OK
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

Customer Service / Lot Attendant-logo
Customer Service / Lot Attendant
U-HaulHarlingen, TX
Return to Job Search Customer Service / Lot Attendant Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 1 week ago

Customer Service Representative-logo
Customer Service Representative
U-HaulMemphis, TN
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

Customer Service Representative (Underwriting Support)-logo
Customer Service Representative (Underwriting Support)
Insurance Administrative SolutionsClearwater, FL
About Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel. Job Summary: Provide customer service support for the Underwriting Department. Provide prompt and courteous customer service as well as being responsible for the assistance with various clerical duties in support of the department staff. Primary Responsibilities (other duties may be assigned as necessary): Answering and documenting phone calls from a call center environment following HIPAA guidelines Make outgoing calls to verify application information with the applicant(s) or agent(s). Type letters or send agent portal messages for amendments, additional requirements, declines, not taken application or policy and not in good order application problems. Follow up on requirements timely, Process Check Requests for declines, not taken application or policy and overpayments. Process and input additional cash with application. Follow-up on application and agent problems. Calculate premium difference and rates using mathematical skills: ability to add, subtract, multiply and divide. In a workflow system, match facsimiles and mail received to the appropriate file. Follow-up on all and process pending requirements when received including updating the admin database appropriately. Process applications with stop payments placed on the check or checks returned due to non-sufficient funds. Utilize Federal and State requirements for open enrollment and guaranteed issue scenarios to assist in fully processing non medically underwritten applications. Primary Skills & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma of GED equivalent Medical insurance background preferred Up to 2 years of proven customer support experience Strong phone contact handling skills and active listening Familiarity with Microsoft Office products Ability to adapt and respond to different types of people and tasks Excellent communication and documentation skills Ability to multi-task, prioritize, and manage time effectively and efficiently Reliable transportation and the ability to be punctual and dependable Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed. SCHEDULE: Monday to Friday 37-hour work week About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Posted 30+ days ago

Customer Service Representative, Housing Customer Service Center-logo
Customer Service Representative, Housing Customer Service Center
University Of Southern CaliforniaLos Angeles, CA
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Job Description

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.

USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do.

We are seeking a Customer Services Representative to join our rapidly growing team.

The Opportunity:

The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!

The Accountabilities:

  • Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor.

  • Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.

  • Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.

  • Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc.

  • Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues.

  • Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution.

  • Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.

  • Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned.

  • Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers.

  • Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.

  • Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends.

  • Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested.

  • Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

  • Minimum Education:High School Diploma. Combined education/experience as substitute for minimum experience.

  • Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.

  • Minimum Field of Expertise: Customer Service.

  • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

  • In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

What We Prefer:

  • Preferred Education: Bachelor's Degree.

  • Preferred Experience: 2 years.

  • Preferred Field of Expertise: Student counseling, customer service.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit https://employees.usc.edu/benefits-perks

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate range for this position is $20.45 - $21.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience.

Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.

Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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