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Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. About the Opportunity Salsify is seeking a Service Desk Specialist to work in our Boston office. The successful candidate will demonstrate strong learning agility and a desire to grow in a customer-centric environment. This person should be a self-starter, be able to work with varying levels of seniority within the IT organization, and have a strong bias toward continuous improvement. Salsify uses best-in-class equipment and software. As the company continues to grow rapidly, this person will play a key role in helping us scale effectively. Salsify loves a good success story, and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and our mission is empowerment. Our hiring process involves recognizing all facets of motivation, drive, success, and passion. If you have an interest in this role or any other, please do not hesitate to apply. How You'll Make an Impact: Lead the resolution of complex technical issues and escalations from end-users, encompassing advanced troubleshooting of computer systems, network connectivity, enterprise applications, and hardware; Act as a primary point of contact for advanced user inquiries, providing clear, concise, and professional guidance while documenting solutions for the knowledge base. Mentor junior service desk staff on best practices for user interaction and problem resolution; Collaborate extensively with cross-functional IT teams (e.g., Network, Security, Systems Administration) on significant IT projects, including large-scale hardware/software deployments, network infrastructure upgrades, and system migrations, ensuring minimal disruption to business operations; Install or replace computer peripherals for users; Diagnose and resolve advanced network issues, including complex wireless connectivity problems and print server configurations, identifying root causes and implementing preventative measures; Take ownership of assigned IT projects from inception to completion, managing scope, timelines, and communication with stakeholders, while actively contributing to project planning and execution; Develop and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides, contributing significantly to the IT knowledge base to empower both end-users and the service desk team; Provide support with in-office meetings and events; You'll Enjoy This Role If You Have: Demonstrated ability to manage multiple priorities and complex tasks effectively; Exceptional organizational and time-management skills, with a proven ability to independently prioritize and manage a high volume of complex technical requests and projects; Strong aptitude for quickly mastering new and emerging technologies, with a continuous learning mindset to stay current with industry trends and best practices; 2-3+ years of hands-on experience supporting a predominantly Mac environment, including advanced macOS troubleshooting and management tools; Proficient experience supporting Windows operating systems (Windows 10/11) and related hardware, including advanced troubleshooting and deployment methods; In-depth knowledge and hands-on experience with OS imaging, deployment, configuration management (e.g., Jamf Pro for Mac, Jumpcloud for Windows), and robust patching strategies across mixed environments; Demonstrated proficiency and administrative experience with a significant number of the following enterprise applications and systems: Google Workspace Administration, JAMF Pro, Atlassian Jira Service Management/Jira Software/Confluence, Slack, Zoom (including Zoom Rooms administration), LastPass, Jumpcloud, and Meraki Networks; Coursework in IT or a related field or an equivalent combination of skills and experience; Extensive experience with the setup, configuration, and advanced troubleshooting of Audio/Visual equipment, specifically integrating with and managing Zoom Rooms and Zoom Digital Signage solutions; Proven experience in creating and managing comprehensive IT documentation and contributing to knowledge base systems; Prior experience providing IT support within a rapidly growing global organization, understanding the nuances of remote support and international time zones; Demonstrated experience with IT asset lifecycle management, including procurement, deployment, inventory tracking, and disposal, ideally using an automated asset management system; This position is a full time position based out of our Boston Office. At Salsify, we maintain 3 core principles as part of our Compensation Philosophy : We pay market rates, which are competitive and equitable We pay based on performance and proficiency, not tenure We adjust proactively; when the market moves, we do too The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data. US National Pay Range $70,125 — $82,500 USD Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you! A member of Talent ' talent@salsify.com ' will be reaching out about next steps if we would like to move forward. Salsify’s mission is to empower brand manufacturers to win on the digital shelf. Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards. We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you! As part of the hiring process, we may be conducting reference checks with your provided contacts. Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application. An Inclusive Place To Work Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Accommodations Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com . We take your security seriously. When applying for a position with us, please be aware of the following: Official Communication Channels All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels. Verify Job Postings Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening. Secure Application Process We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process. No Payments Ever Required Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam. Personal Information Requests Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.

About Wonderschool Wonderschool is harnessing the power of technology to support child care providers operating from their homes as well as in government and nonprofit sectors. Our products enable providers to build high-quality programs, operate sustainable businesses, and connect families to accessible child care solutions. We partner directly with government agencies to modernize child care infrastructure and equip public leaders with the tools and data they need to better serve families and providers. About This Future Opportunity As we continue expanding our government solutions platform, we’re interested in connecting with experienced Product Managers who are passionate about building intuitive, impactful products that serve public sector partners and the communities they support. This posting is intended to build relationships with candidates for potential future openings and does not represent an active role at this time. What These Roles May Involve Depending on company needs, future Product Management roles focused on Government Solutions may include: Defining and executing product strategy for tools used by government partners Collaborating cross-functionally with Engineering, Design, Sales, and Account Management teams Gathering and synthesizing customer insights to shape roadmap priorities Translating user needs into detailed requirements, use cases, and product flows Launching new (0→1) products and iterating based on user feedback Establishing and tracking key success metrics to measure product impact Ensuring consistency and quality across a broader suite of integrated products Acting as the internal advocate for government users and their operational needs What We’re Generally Looking For 5–7+ years of experience in Product Management, particularly in enterprise or B2B products Experience launching new products (0→1) and scaling them successfully Strong analytical mindset and ability to use data to inform decisions Ability to define clear strategy, priorities, and goals and drive execution across teams Excellent communication skills across technical and non-technical stakeholders Experience working in Agile development environments Comfort operating independently in fast-paced, evolving environments Preferred experience may include: Experience working in early-stage or high-growth environments Experience collaborating with distributed teams Familiarity with experimentation frameworks (e.g., A/B testing) Experience building products for government or regulated environments Compensation (Future Opportunities – California) For future Senior Product Manager roles based in California, the expected base salary range is approximately $160,000 – $185,000 annually . Actual compensation may vary based on role scope, level, experience, and geographic location. These roles may also be eligible for equity and benefits. Benefits Wonderschool offers a competitive benefits package, which may include: Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents Wifi, employee wellness, and co-working reimbursements Flexible PTO, paid holidays, and mental wellness days Competitive parental leave (eligible after 6 months of employment) A fully remote, highly collaborative work environment A mission-driven culture focused on ownership, impact, and growth Additional Notes This is not an active job opening and does not guarantee an interview or offer Role scope, level, and compensation may vary based on business needs Candidates may be contacted if and when a relevant opening becomes available

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a Senior Strategy & Operations Manager, Customer Strategy, you will play a critical role in supporting and driving our strategic shift towards serving new customer segments. You will be responsible for helping to understand and accelerate our short and long-term customer growth by analyzing target segments, identifying requirements to win new customers, and ensuring operational execution supports our goals. You will collaborate cross-functionally to align on customer strategy, ensure our GTM efforts are coordinated to deliver on our goals, and ensure a seamless journey for our evolving customer base. You will report to the Chief Revenue Officer. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You’ll Do Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining new customer segments Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments What We’re Looking For 7+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes Intermediate SQL skills required; advanced SQL skills preferred A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially or fully covered by GG Fertility and adoption benefits via Carrot Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The starting base salary for this role in New York, California, and Washington is between $190,000-$230,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.