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Recent Jobs

Posted today

Warehouse Coordinator

Triumvirate EnvironmentalSanta Fe Springs, CA

Warehouse Coordinator Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Warehouse Coordinator for our facility located in Santa Fe Springs, CA. This highly adaptable, dependable, hands-on, safety-oriented individual with strong coordination skills will be responsible forwarehouse and facility coordination. Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. This position reports to the Transportation Manager. This role will be based onsite at our Santa Fe Springs, CA location. Responsibilities: Transload waste materials from inbound trailers safely and efficiently Monitor and document waste storage to ensure compliance with the 10-day holding limit Load and secure outbound waste shipments in accordance with regulations Keep the yard, trailers, and work areas organized, safe, and clean Place orders for supplies whenever necessary, creating accurate POs Perform routine walk-through of supply areas and take responsibility of cleanliness and organization Safely operate fork-lift, obtaining training as needed Schedule and coordinate applicable inbound/outbound shipments on a daily basis Provide feedback to individual Operations and Facility staff members on work occurring in the supply warehouse. Work with Operations and Sales staff to anticipate any non-routine supply needs and prepare accordingly. Work with corporate procurement group to find the best prices on supplies and reduce costs Perform monthly supply inventory assessment and deliver a report to the finance department with a reasonably accurate estimate of the total value of supplies in inventory. Maintain an accurate pricing list of all routinely purchased items to help accurately estimate job costs Work with safety and compliance to ensure items purchased meet our standards Basic Requirements: Interest in advancing his/her career and learn the inner-working of all aspects of TEI’s business model/strategy Strong sense of accountability and reliability in day-to-day responsibilities Excellent communication skills Deliver constructive criticism with tact Willing to perform hands-on tasks Positive attitude General computer knowledge Familiarity in use of basic hand tools Must have a reliable form of transportation Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC) Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company’s commitment to maintaining a safe and healthy work environment Must be able to lift 60 pounds on a regular basis Must be eligible to work in the United States without future sponsorship Ability to work overtime on a regular basis Must be willing to work flexible hours within the work week (Monday through Friday) The Warehouse Coordinator frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive Preferred Requirements: Prior relevant industry experience Hazardous waste certification DOT RECRA certification Active HAZWOPER 24- or 40-hour certification #LI-Onsite Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more! To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website ! Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here . Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Pay Range $25 — $28 USD

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Posted today

Warehouse Technician

Triumvirate EnvironmentalIndependence, LA

Warehouse Technician Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Warehouse Technician for our Independence, LA team. Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. Responsibilities: Ensure health and safety is the number one goal by following standard operating procedures and acting in a safe manner at all times Move all battery and non-PCB containers in and out of storage within the warehouse and/or storage trailers with the use of forklift, pallet jack, and/or drum dolly. Open all incoming battery and non-PCB waste containers and verify contents correspond to the label on the container. Segregate contents of incoming battery and non-PCB waste containers/pallets to prepare for outbound shipping and disposal. Cover/protect battery terminals, as needed. Properly label all outbound containers of batteries and non-PCB waste. Log information into operating system for all battery and non-PCB waste processed. Perform spill containment and clean-up procedures as needed. Help maintain safe, clean and healthy work environment by following procedures, adhering to production, productivity, quality, and customer-service standards, and complying with legal regulations and other requirements to which LEI subscribes. Perform other general warehouseman duties as assigned. Basic Requirements: Previous warehouse experience preferred. Must be able to pass each part of new hire and ongoing employee training with a score of at least 70% Forklift Certification preferred Must be able to read and comprehend simple instructions, short correspondence, memos, safety rules, and procedure manuals. Must be able to write simple correspondence and/or routine reports. Must be able to effectively speak with employees, supervisors, managers, and other visitors/auditors. Must be able to add, subtract, multiply, and divide with ease and efficiency in all units of measure using whole numbers, common fractions, and decimals. Must be able to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form. Basic computer literacy required. Must be eligible to work in the United States without future sponsorship Must have a reliable form of transportation Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC) Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company’s commitment to maintaining a safe and healthy work environment Must be able to lift 60 pounds on a regular basis Ability to work overtime on a regular basis Must be willing to work flexible hours within the work week (Monday through Friday) The Warehouse Technician frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive. Physical Requirements: Stand and/or walk constantly for approximately 7-8 hours per 8 hour shift. Drive intermittently for approximately 1-2 hours per 8 hour shift (if certified for forklift). Must be able to twist, bend, stoop, push, pull reach above shoulder level. Lifting/carrying frequencies 0-50 lbs. Continuously (67% - 100%) More than 50 lbs must use assistance of lifting equipment and/or buddy system Ability to wear required personal protective equipment. Standard equipment required at all times includes safety glasses, cut-resistant gloves, and steel-toe shoes. Other equipment required depending on jobs performed: respirator with appropriate cartridges, tyvek suit, butyl rubber apron, butyl rubber or neoprene gloves, splash resistant goggles. Must be able to work in a work environment where the noise level is usually moderate, and there is constant exposure to wet and/or humid conditions, outside weather conditions, and extreme heat and/or cold. Frequently exposed to moving mechanical parts (battery operating table and material handling equipment). Work environment may pose potential exposure to mercury, lead, and other hazardous chemicals transferred through the facility. Preferred Requirements: Prior relevant industry experience Active HAZWOPER 24 or 40 hour certification #LI-Onsite Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more! To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website ! Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here .

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Posted today

Senior Environmental Health & Safety Consultant - Construction Safety

Triumvirate EnvironmentalFlorham Park, NJ

Senior Environmental Health & Safety Consultant - Construction Safety Triumvirate Environmental, one of the largest environmental services firms in North America is seeking an experienced Environmental Health & Safety Consultant to own short and long term consulting and staff augmentation engagements nationally. This individual will have a good understanding of EH&S concepts, issues, and challenges and will be able to identify unmet issues and opportunities with resolutions, for current and new clients while ensuring to the highest level of satisfaction. The ideal candidate will have a minimum of 5 years of professional work experience. The primary goal of the EH&S Consultant is to protect client employees, their contractors and customers and to safeguard the work and surrounding environment. The EH&S Consultant inspects and evaluates the environment, equipment and processes in working areas to ensure compliance with governmental safety regulations, environmental regulations and industry standards. Usually working under the supervision of an EH&S Manager, or the client EH&S staff, they also help to implement and evaluate safety programs, testing and inspecting air, water, machines, conducting training, investigating incidents and accidents and acting as a subject matter resource about other elements of the work environment. Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. This position reports to an EH&S Manager and will be working onsite at assigned client locations. Essential responsibilities: Provide Client Contractor Safety Orientation as needed. Perform EHS program self-assessment and update EHS SOPs, as needed. Enter information into the Client database (e.g. orientation, monthly status sheets, etc.) as required. Participation in project/work meetings as assigned. Enter incidents into the Intelex system. Investigate all construction/work accidents, injuries and incidents as required. Collaborative focus with Client and contractor personnel to support safety requirements and to align the safety culture. Review and comment on work documents (such as Job Hazard Analysis (JHAs), Pre-Task Plans (PTPs) plan reviews, etc.). Interface with Regional, Global, and Facilities Engineering, Maintenance & Operations, Security, other Client Departments or designee to coordinate project/work safety and health efforts, including site logistics. Participate as a key member at all pre-bid, pre-work and other meetings. Conduct documented audits and prepare Project Safety Status Reports on all assigned projects. Conduct daily job-site visits to observe unsafe conditions or work practices including contractor field offices and job trailers. Review and sign-off of Client Safe Work Permits as applicable. Provide high hazard training for LOTO, Confined Space, Hot Work/Line Breaking as needed Complete any Client-Success Factors issued training on time. Previous experience working in pharmaceutical industry preferred. Develop and update EH&S permits, plans and procedures for the client workplace. Complete and submit regulatory filings and reports. Communicate with client personnel regarding workplace safety issues, recommending corrective actions. Conduct routine EHS safety trainings such as new employee orientation, hazard communication, fork truck trainings, without supervision. Write reports, including accident reports, and enter information on required Occupational Safety and Health Administration recordkeeping forms. Measure occupational and environmental hazards, such as noise or radiation, using calibrated scientific equipment and/or collecting samples of dust, vapors or gases according to a defined operating procedure. Measure the effectiveness of engineered control systems such as fume hoods. Participate in the inspection and examination of machinery and equipment, such as lifting devices, machine guards, or scaffolding. Conduct workplace safety inspections according to a defined procedure, evaluating the use of personal protective equipment, such as respirators, respirators, protective eyewear, or hardhats, according to applicable regulations. These inspections of the workplace will involve talking with workers and observing their work. Help investigate accidents and injuries, identifying causes and recommending remedial action. Requirements: 5+ years professional experience Experience with construction safety Experience working at a manufacturing or pharmaceutical organization Working knowledge of OSHA construction safety and OSHA general industry standards Strong technical knowledge of OSHA’s confined space, LOTO, and permit to work standards Strong interpersonal skills Strong communication skills Possess valid driver's license and personal vehicle Applicants must be authorized to work in the US without sponsorship #LI-Onsite #LI-JB1 Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more! To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website ! Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you have a disability and need an accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here . Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. New Jersey Pay $85,000 — $110,000 USD

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Posted today

Staff Data Scientist, Pricing

GoFundMeSan Francisco, CA

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. We’re looking for a Staff Data Scientist, Pricing to serve as the senior individual contributor driving the science, strategy, experimentation and AI deployment behind pricing and yield optimization at GoFundMe. This role sits at the intersection of economics, behavioral science, experimentation, and machine learning, with direct responsibility for optimizing donation conversion, donation amounts, and donor experience across the product. Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week. The Job Own donation pricing and amount optimization end-to-end: Define the analytical strategy, modeling frameworks, and success metrics for pricing recommendations across product surfaces, balancing conversion, donation amounts, and long-term donor trust. Model human behavior using economics and AI: Apply economic theory, behavioral science, and machine learning to understand donor decision-making, estimate elasticity, and predict responses to changes in product design and choice architecture. Leverage non-transactional behavioral signals: Model sparse and indirect signals (e.g., navigation, hesitation, context, device, timing) to detect shifts in intent and interaction patterns beyond observed transactions. Build adaptive and reinforcement-aware systems: Design models that learn over time using experimentation signals, feedback loops, and reinforcement concepts (e.g., contextual bandits or sequential decision-making) where appropriate. Lead experimentation and causal learning: Partner with Product and Engineering to design robust experimentation and measurement frameworks, ensuring pricing and donation models are causal-aware, interpretable, and safe to deploy at scale. Incorporate external data and context: Augment behavioral models with external datasets (macroeconomic indicators, seasonality, regional or temporal signals) to better understand and anticipate donor behavior. Translate insights into action: Convert complex economic and behavioral analyses into deployable models, clear product recommendations, and measurable business impact. Influence through storytelling and leadership: Communicate insights effectively to senior leaders, humanize donor behavior through narrative, and serve as a trusted thought partner on pricing and donation strategy. Raise the technical bar: Set best practices for modeling rigor, validation, monitoring, and iteration; mentor other data scientists and elevate pricing science across the organization. You Experience & Education Either a Ph.D. in Economics, Applied Economics, or a closely related quantitative field, demonstrating the ability to push the boundaries of applied research and translate theory into practical modeling approaches OR 8+ years of industry experience in data science, applied economics, pricing, marketplace optimization, or monetization at a high-tech digital company, with a proven track record of owning and scaling pricing or decisioning systems. Deep experience applying economic reasoning, causal inference, and behavioral modeling to real-world decision-making problems. Demonstrated ability to own ambiguous, high-impact problems and deliver measurable business outcomes. Core Skills Strong foundation in econometrics, causal inference, and behavioral modeling. Deep understanding of price elasticity, choice modeling, and decision science. Experience modeling noisy, sparse, or non-transactional behavioral data. Hands-on experience designing and interpreting experiments and causal signals. Familiarity with reinforcement learning, bandits, or adaptive optimization concepts (applied or research-driven). Technical Skills Advanced proficiency in Python (pandas, NumPy, scikit-learn, PyMC/Stan or equivalent) and SQL, with the ability to build, validate, and iterate on complex analytical and modeling workflows. Demonstrated ability to leverage modern AI tools and coding agents (e.g., LLM-based assistants, autonomous or semi-autonomous coding agents, model-driven feature generation, synthetic data generation) to accelerate research, prototyping, and productionization of models. Experience designing or applying LLM-based or AI-assisted solutions to complex decisioning problems (e.g., feature extraction from unstructured data, rapid experimentation, simulation, or model orchestration), beyond basic prompt usage. Leadership & Collaboration Exceptional ability to tell clear, compelling stories from complex data. Comfortable influencing product direction and executive decision-making. Demonstrated ability to lead without authority and elevate team practices. Preferred but not required Experience in consumer pricing, marketplaces, or digital payments/donations. Experience partnering with engineering to productionize models and AI-driven systems, including monitoring, evaluation, and iteration in live environments. Familiarity with modern data platforms (Snowflake, Databricks) and experimentation infrastructure; experience with model versioning and validation is a plus. Strong data visualization, documentation, and presentation skills, with an emphasis on clarity and executive-ready communication. Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: impatient to be great , find a way , earn trust every day , fueled by purpose . Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $179,500 - $269,500 . The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com . Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report . Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom .

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Posted today

Manager, Data Science

GoFundMeSan Francisco, CA

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. We’re looking for a Data Science Manager to architect and lead the next generation of marketing data science at GoFundMe. This role will build and scale the foundations of applied data science and AI that empower our Marketing, Growth, and Finance teams to make high-confidence, ROI-positive investment decisions. You’ll serve as a player-coach for a talented group of experienced data scientists, driving innovation while ensuring excellence in delivery. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week. The Job Build a strong AI and data science foundation : Develop scalable pipelines, reusable modeling frameworks, and robust experimentation platforms to support marketing and growth decision-making. Lead end-to-end data science & AI projects : From requirements gathering through feature engineering, modeling, validation, deployment, and monitoring. Establish best practices : Champion standards in model governance, reproducibility, data quality, and system reliability to ensure sustainable and trustworthy AI adoption. Drive marketing science innovation : Apply advanced methods—causal inference, uplift modeling, multi-touch attribution, and media mix modeling—to unlock insights and optimize spend. Advance forecasting & ROI modeling : Deliver budget allocation frameworks and predictive models that guide long-term roadmap planning and marketing efficiency. Partner cross-functionally : Work closely with Marketing, Growth, Product, Engineering, and Finance leaders to align analytics initiatives with revenue impact. Invest in people : Mentor, coach, and elevate a team of high-performing data scientists; foster a culture of technical rigor, curiosity, and applied innovation. Push the frontier of applied AI in marketing : Evaluate emerging generative and predictive AI approaches for audience segmentation, creative optimization, personalization, and campaign efficiency. You Experience & Education 8+ years of experience in data science roles with direct impact on marketing, growth, or revenue optimization. Master’s or Ph.D. in a quantitative field (Statistics, Mathematics, Economics, Computer Science, Physics, Operations Research or related), or equivalent applied experience. Technical Skills Advanced proficiency in Python (NumPy, pandas, scikit-learn) and SQL (window functions, optimization). Deep experience with experimentation frameworks: A/B testing, causal inference, uplift modeling, and attribution models. Proven success in forecasting, optimization, and budget allocation models for marketing and growth functions. Hands-on with data platforms (Snowflake, Databricks) and BI tools (Looker, Tableau, or equivalent). Strong data storytelling and executive presentation abilities. Leadership & Collaboration Exceptional communication skills with the ability to influence executive stakeholders and translate data into actionable business recommendations. Experience developing senior data scientists and elevating team practices. Demonstrated ability to define a strategic vision for applied data science in marketing, balancing rapid experimentation with long-term infrastructure investments. Nice to have Familiarity with experimentation and web/mobile analytics platforms (Optimizely, GrowthBook, Google Analytics, Amplitude). Experience integrating with marketing APIs (Google, Meta, programmatic platforms) for campaign optimization. Prior exposure to generative AI or LLMs in marketing use cases (e.g., personalization, targeting, creative analysis). Knowledge of multi-arm and contextual bandit algorithms for adaptive experimentation and continuous marketing optimization. Familiarity with ML ops practices: version control, model monitoring, scalable ETL frameworks. Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: impatient to be great , find a way , earn trust every day , fueled by purpose . Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $202,000 - $303,000 + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com . Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report . Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom .

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Posted today

Senior Staff Data Platform Architect

GoFundMeSan Francisco, CA

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. We are seeking a Data Platform Architect to join our Data Platform team. This role will be pivotal in modernizing our existing platform and building out a scalable data, reporting and AI architecture to provide scale, enhance product offerings, and meet new business requirements. You will design the blueprint for a modern cloud-native data ecosystem, ensuring it is robust, secure, and future-ready. By establishing standards, optimizing performance, and partnering cross-functionally, you will enable GoFundMe to harness data as a strategic asset that powers insights, innovation, and growth. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week. The Job… Modernize, optimize and evolve a cloud-native data stack into a scalable, secure and high performing ecosystem such as SQL & NoSQL repositories for diverse workloads Leverage modern data platform principles including lakehouse, data fabric and data mesh architectures to improve scalability, decentralization, governance, and interoperability. Design Scalable Architectures: Build flexible architectures to support analytics, real-time reporting, AI/ML Ops pipelines, feature stores, and graph-based data relationships. Unified Data Platform: Design high performing and cost effective solutions that handle both structured and unstructured data at high volume and high velocity. Establish Modeling Standards: Define enterprise-wide standards for data modeling, semantic layers, and golden datasets to enable consistency and reuse. Advance Governance & Quality: Implement frameworks for data lineage, quality, privacy, and security (GDPR, CCPA, PII protections). Enable Personalization & Insights: Architect data capabilities that fuel advanced recommendations, relationship mapping, and connected user experiences. Evaluate & Integrate Technologies: Guide adoption of best-fit technologies to support evolving use cases in data science, AI, and scalable analytics. Partner Cross-Functionally: Collaborate with engineering, product, analytics, and data science teams to translate business vision into technical solutions. Mentor & Lead: Provide architectural leadership, coaching engineers on best practices while influencing strategic platform decisions.. You… 10+ years of experience in data architecture, platform engineering, or data engineering , with at least 3+ in a senior or architect role. Proven expertise with modern cloud-native data stacks including Snowflake, Databricks, MDM, Data Catalogs and CDPs. Hands-on experience with Looker or other BI/semantic modeling tools . Strong understanding of graph-based data models, recommendation systems, and personalization architectures . Expertise in data modeling, metadata management, and semantic layers . Proficiency with streaming/event-driven data pipelines and real-time processing (Kafka, Pub/Sub, Spark Streaming, etc.). Familiarity with AI/ML pipelines, feature stores, and unstructured/structured data integration . Strong foundation in data governance, lineage, cataloging, and compliance frameworks . Excellent communication and leadership skills to align technical direction across diverse teams Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: impatient to be great , find a way , earn trust every day , fueled by purpose . Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $233,500 - $350,500 + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com . Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report . Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom .

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Posted today

Data Scientist Intern, People Analytics (Master's Degree)

GoFundMeSan Francisco, CA

Want to help us, help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join the GoFundMe team shaping the future of how we understand and empower people through data and intelligent automation. As a People Analytics Data Scientist Intern, you’ll explore the intersection of AI, analytics, and workforce experience, building data-driven systems that transform the way employees engage, grow, and thrive. Inspired by the new wave of agentic analytics, this role blends data science, automation, and innovation to make people insights faster, smarter, and more actionable - helping drive positive change across our global organization. You’ll contribute to pilot programs modernizing our People Analytics workflows - leveraging AI models, automation tools, and emerging technologies to enhance decision-making and deliver predictive, real-time insights into engagement, retention, and culture optimization. This opportunity is open to Master's students entering their final year of study. This 10 week internship runs from May 27th, 2026 to August 7th, 2026 and is based in San Francisco, CA with Interns expected onsite three days per week. The Job… AI & Automation Project Work: Contribute to a pilot initiative that uses AI to automate people analytics workflows — such as survey analysis and sentiment analysis from open-text feedback. Data Pipeline Optimization: Help modernize how the team ingests, cleans, and integrates employee data across HR systems, surveys, and engagement platforms. Predictive and Prescriptive Analytics: Assist with modeling engagement, turnover, and workforce performance using regression, clustering, and NLP techniques. Dashboarding & Reporting: Build dashboards with automatically refreshing metrics to highlight people trends for HR partners and leaders. Generative AI Exploration: Experiment with AI tools (e.g., Copilot, ChatGPT, or Claude) to automate report generation, summarize insights, and create executive-ready narratives. Process Documentation: Develop “how-to” documentation and reusable scripts that streamline future analysis and automation initiatives. You… Currently pursuing a Master’s Degree in Data Science, Industrial-Organizational Psychology, Computer Science, Business Analytics, or related field . Coursework or experience in statistics, regression analysis, machine learning, natural language processing or artificial intelligence . Familiarity with Python, SQL and data visualization tools (Looker, Tableau or similar). Exposure to or curiosity about AI tools for analysis, automation, and communication (e.g., ChatGPT, Copilot, or Claude). Strong analytical, problem-solving, and critical thinking skills with attention to data quality. Clear written and verbal communication for simplifying complex analytics and presenting to non-technical stakeholders. Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: impatient to be great , find a way , earn trust every day , fueled by purpose . Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The hourly rate for this position is $75.00. As this is a hybrid position, the pay rate was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay rate based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com . Learn more about GoFundMe: We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report . Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom .

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Posted today

Staff Software Engineer - Autonomy Data & Tooling

May MobilityAnn Arbor, MI

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary We are seeking a highly skilled and experienced Staff Data Engineer to join our growing Data Platform team. This is a critical role responsible for designing, building, and optimizing scalable data pipelines fundamental to our data platform initiatives, with a particular focus on rapidly ingesting and processing the massive volumes of data our vehicles collect. You will play a pivotal role in enabling the efficient and reliable flow of data from vehicles to the systems and teams that depend on it, ensuring timely and complete data availability for downstream analysis and simulation. Essential Responsibilities Lead the design, development, and implementation of highly robust and scalable data pipelines for ingesting, processing, and transforming vehicle data to cloud. Architect and implement real-time streaming solutions for continuous data offloading, prioritizing low-latency delivery, high throughput, and optimal resource utilization (especially CPU) across both vehicle and offload infrastructure. Optimize real-time pipelines, improving data freshness and time-to-insight while maintaining cost-efficiency and medallion architecture principles. Champion best practices for data quality, data governance, and data security throughout the data lifecycle. Implement and manage advanced queuing and prioritization mechanisms for data processing jobs, moving beyond first-come, first-served to enable on-demand data prioritization. Foster a culture of rigorous testing, documentation, and continuous improvement within the data engineering team. Mentor and provide technical leadership to junior and mid-level data engineers, promoting knowledge sharing and technical growth. Collaborate closely with software engineers, cloud architects, data scientists, and product managers to understand data requirements and deliver impactful solutions. Evaluate and recommend new technologies and approaches to enhance our data platform capabilities. Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related quantitative field. 15+ years of experience in data engineering, with at least 5 years in a lead or senior technical role. Expert-level proficiency in distributed data processing frameworks. Demonstrated expertise in optimizing data transfer from edge devices. Strong understanding and practical experience with performance optimization in resource constrained environments. Strong programming skills in Python, with a strong preference for candidates with significant experience in lower level languages used in embedded systems. Extensive experience with cloud platforms (AWS, Azure, or GCP), particularly with data storage, compute, and messaging services (e.g., S3, Kafka, Kinesis).. Proven ability to design and implement robust, fault-tolerant, and scalable data stream processing systems. Familiarity with containerization technologies (Docker, Kubernetes). Strong understanding of database concepts (SQL and NoSQL). Experience with version control systems (Git) and CI/CD pipelines. Demonstrated ability to troubleshoot complex data pipeline issues and optimize performance. Knowledge of software engineering best practices, including design patterns, clean code and testing methodologies. Physical Requirements Standard office working conditions which includes but is not limited to: Prolonged sitting Prolonged standing Prolonged computer use Travel required? - Minimal: 1%-10% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website ! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $175,000 — $251,000 USD

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Posted today

Senior Data Scientist - Metrics

May MobilityAnn Arbor, MI

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. May Mobility is experiencing a period of significant growth as we expand our autonomous shuttle and mobility services nationwide. As we advance toward widespread deployment, the ability to measure safety and comfort objectively, accurately, and at scale is critical. The Senior Data Scientist in this role will shape how we evaluate AV performance, uncover system vulnerabilities, and ensure that every driving decision meets the highest standards of safety and passenger experience. Your work will directly influence product readiness, inform engineering priorities, and accelerate the path to building trustworthy, human-centered autonomous driving systems. Responsibilities Develop and refine safety and comfort metrics for evaluating autonomous vehicle performance across real-world and simulation data. Build ML and non-ML models to detect unsafe, uncomfortable, or anomalous behaviors. Analyze large-scale drive logs and simulation datasets to identify patterns, regressions, and system gaps. Collaborate with perception, prediction, behavior, and simulation teams to integrate metrics into workflows. Communicate insights and recommendations to engineering leaders and cross-functional teams. Skills Success in this role typically requires the following competencies: Strong proficiency in Python, SQL, and data analysis tools (e.g., Pandas, NumPy, Spark). Strong understanding of vehicle dynamics, kinematics, agent interactions, and road/traffic elements. Expertise in analyzing high-dimensional or time-series data from sensors, logs, and simulation systems. Excellent technical communication skills with the ability to clearly present complex model designs and results to both technical and non-technical stakeholders. Detail-oriented with a focus on validation, testing, and error detection. Qualifications and Experience Required B.S, M.S. or Ph.D. Degree in Engineering, Data Science, Computer Science, Math, or a related quantitative field. 5+ years of experience in data science, applied machine learning, robotics, or autonomous systems. 2+ years working in AV, ADAS, robotics, or another safety-critical domain involving vehicle behavior analysis. Demonstrated experience developing or evaluating safety and/or comfort metrics for autonomous or robotic systems. Hands-on experience working with real-world driving logs and/or simulation data. Desired Background in motion planning, behavior prediction, or multi-agent interaction modeling. Experience designing metric-driven development, KPIs, and automated triaging pipelines. Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website ! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $163,477 — $240,408 USD

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Posted today

Digital Customer Success Product Manager

UdemyAustin, TX

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Product Management: You excel at overseeing the planning, development, launch, and lifecycle management of products, ensuring they meet market needs and align with business strategy while driving measurable outcomes for customers. Innovation: You demonstrate the ability to generate and implement creative solutions, leverage emerging technologies, and drive continuous improvement initiatives that enhance customer success outcomes and business value. Customer Experience (CX): You have a deep understanding of how to enhance consumer satisfaction by managing and optimizing customer interactions throughout all stages of their journey, creating positive experiences that drive retention and growth. Customer Relationship Management (CRM): You are skilled at managing customer interactions, analyzing behavioral data, and utilizing various communication channels to enhance satisfaction, drive engagement, and support revenue growth. Customer Engagement: You excel at building meaningful interactions with customers through multiple touchpoints, fostering long-term relationships that encourage loyalty, advocacy, and sustained success with our platform. Business Systems: You understand how to work with business systems teams to design, implement, and optimize systems and processes that support organizational efficiency, enable scalable operations, and facilitate data-driven decision making across business functions. About This Role As a Digital Customer Success Product Manager, you will drive the development and optimization of digital products and experiences that enhance customer success outcomes. You will work at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth. This role requires a deep understanding of customer needs, product development processes, and success metrics to create impactful digital experiences that drive customer satisfaction and retention. What You'll Be Doing Partner with customer success teams to identify pain points and opportunities for digital product improvements that enhance customer outcomes Develop and execute product roadmaps for digital customer success tools, features, and experiences based on customer feedback and data analysis Collaborate with engineering, design, and data teams to build and optimize digital touchpoints that drive customer engagement and success Analyze customer behavior data and success metrics to inform product decisions and measure the impact of digital initiatives Work cross-functionally with marketing, sales, and customer success teams to align product strategy with customer journey and business objectives Define and track key performance indicators for digital customer success products, ensuring alignment with customer and business goals Drive innovation by identifying emerging technologies and methodologies that can enhance customer success capabilities and outcomes Design and optimize business systems and processes that support scalable customer success operations and data-driven insights What You'll Have Proven experience in product management, customer success, or digital experience with a focus on customer-facing digital products or digital customer success initiatives Strong analytical skills with experience using data to drive product decisions and measure customer success outcomes Experience working with cross-functional teams including engineering, design, customer success, and marketing Demonstrated ability to translate customer needs and feedback into actionable product requirements and roadmaps Familiarity with customer success metrics, methodologies, and best practices for driving customer engagement and retention Experience with CRM platforms, customer data analysis, and digital customer engagement tools Strong communication and collaboration skills with the ability to influence stakeholders and align teams around shared goals Track record of launching and iterating on digital products that drive measurable improvements in customer satisfaction and business results Experience implementing innovative solutions and emerging technologies to solve complex customer success challenges Understanding of business systems design and process optimization to support scalable customer success operations At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range $130,000 — $162,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .

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Posted today

Customer Success Specialist, Pooled

UdemyDenver, CO

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Consultative customer service: You excel at diagnosing customer needs and blockers, providing appropriate solutions, and driving toward mutual accountability for action that enhances overall engagement and value. You think critically as you prepare for every call and are quick on your feet live. You meet customers where they are to demonstrate success in terms they value, can coach toward ROI and business impact, helping customers realize the full potential of their investment in Udemy's learning solutions. Revenue protection: You are passionate about enhancing customer satisfaction and success with products and services to reduce churn and increase expansion opportunities. You have sharp business acumen and are consistently great at proactively identifying risks and opportunities. You are acutely aware of the relationship between successfully leading customers toward their desired learning objectives and revenue outcomes. Tech-forward, systems-minded: You don’t limit your thinking to how to deliver outcomes for customers via conversation; you also lean into innovative, technical solutions to help scale success. You gravitate toward AI, scalable systems, processes, and self-serve solutions to support customer outcomes. Data-driven: Whether you’re preparing for a customer value review or building out a playbook that can impact thousands of customers, data is at the center of shaping how you learn about customers, how you make recommendations for what happens next, and how you prove impact. About This Role As a Customer Success Manager for our Pooled customer service segment, you will be responsible for executing consultative sessions that drive engagement, prove value, and protect revenue. In our inaugural year for a Pooled service model, you will have the opportunity to design, test, and iterate with leadership. This role offers access to work with diverse customers across various industries and countries in North America, helping Udemy deliver learning outcomes and business impact through our platform. You will play a critical role in driving customer retention, expansion, and advocacy within the region. What You'll Be Doing • Execute on engagement sessions and support our North America customers, ensuring they derive concrete value from every touchpoint with us in support of their learning and business outcomes • Ensure that we are looking around corners to mitigate risk and identify opportunities with each customer interaction • Collaborate effectively with cross-functional teams such as Sales, Renewals, and Support to drive revenue outcomes and improve the customer experience • Work with leaders in support of our digital and programmatic strategies. You will pattern match and make recommendations for how we iterate on key milestone meeting offerings, and design playbooks for the broader Pooled Customer Success team. • Analyze customer usage data and engagement metrics to proactively identify at-risk accounts and expansion opportunities. • Advocate for customer needs internally and provide feedback to Product What You'll Have • 3+ years of experience in customer success, account management, or client-facing roles, preferably in SaaS or technology • Proven ability to deliver value to customers in consultative settings and work through ambiguity and/or absence of robust client information • Strong analytical skills with experience using data to drive decisions and identify trends, and recommend and execute on scalable solutions • Experience with CRM systems and customer success platforms • Strong communication and presentation skills, both written and verbal • Consistent discipline around data hygiene and documentation of customer interactions • Results-oriented mindset with a track record of meeting or exceeding customer success metrics Posting Date: 12/22/2025 Application Window: We anticipate the application window will be open until 1/30/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity. #LI-VC1 At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range $70,000 — $87,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .

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Posted today

Manager, Customer Success

GlossGeniusNew York, NY

About GlossGenius GlossGenius is building an ecosystem that enables entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing, and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As the Manager of Customer Success, you will lead a team of Onboarding Specialists dedicated to transitioning high-revenue customers onto our platform and ensuring their continued growth. This is a "player-coach" style strategic role: while you will manage the execution of the onboarding team, you will also be the primary architect of our broader post-sales customer journey. You will be responsible for shaping how we engage with customers after they go live, identifying opportunities for expansion and retention, and designing the future organizational structure of the Customer Success department as we scale. You will report to the Director of Revenue Operations. You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You’ll Do Team Leadership: Lead, coach, and develop a team of Specialists, ensuring they successfully manage data migration, payments setup, and product enablement for high-value accounts Customer Success Strategy: Create and implement the roadmap for post-sales engagement, moving beyond technical setup to drive deeper product adoption, advocacy, and long-term retention Future Planning: Design the future of the Customer Success team, including defining new roles, hiring strategies, and the internal workflows needed to support a rapidly growing customer base Cross-Functional Partnership: Partner closely with Sales and Account Executives to ensure a seamless transition from "closed-won" to "active-user," and work with Product teams to advocate for features that reduce churn Operational Excellence: Use data and CRM insights to monitor the health of high-revenue accounts, stepping in as an escalation point for complex technical or relationship challenges Success Metrics: Define and track KPIs such as Time-to-Value (TTV), Net Retention, and customer health scores to measure the impact of your team and strategies What We’re Looking For Leadership Experience: 4+ years of experience in Customer Success or Onboarding, with a track record of leading teams in a high-growth SaaS environment Strategic Architect: You don't just follow a playbook; you enjoy building them. You have experience designing post-sales programs that drive customer loyalty. Scaling Mindset: A desire to help shape a growing department, with an understanding of how to build sustainable team structures and processes Relationship Management: Exceptional ability to collaborate with Sales leadership and engage with high-value customers Technical Comfort: Understanding of data migration and technical implementation workflows, ensuring your team has the support they need to handle complex setups Analytical Skills: Comfortable using data to identify trends, predict churn, and prove the ROI of Customer Success initiatives Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially covered by GG Fertility and adoption benefits via Carrot and Kindbody Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office stipend Team Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year. The starting base salary for this role in New York is between $145,000-$170,000 plus target equity and benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

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