Bilingual Customer Service Representative
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Job Description
Now Hiring: Bilingual Customer Service Representative
Are you passionate about helping your community? Join our team as a Bilingual Customer Service Representative and make a real impact in the lives of El Paso residents!
As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. As a Bilingual Customer Service Representative, you will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.
What You’ll Do:
- Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
- Handle service requests for public works, sanitation, code enforcement, and other essential city services.
- Accurately log and track service requests to ensure timely resolutions.
- Collaborate with city departments to address and resolve community concerns.
- Maintain a high level of professionalism as a Bilingual Customer Service Representative and provide excellent customer service in every interaction.
What We’re Looking For:
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Proficiency with computer systems and software applications.
- Bilingual in English and Spanish (read, write, and speak).
Why Join Us?
- Extensive Training: We set you up for success with comprehensive training.
- Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
- Make a Difference: Your work will directly benefit the El Paso community.
If you’re a dedicated, customer-focused individual looking for a meaningful role, we want to hear from you! Apply today and become a valued member of our team.
Requirements
- High School Diploma or equivalent
- At least 1 year of experience of in a call center or 2 years customer service experience
- Bilingual in English and Spanish required
- Must be a U.S. Citizen
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- In-house gym
- $14/hrly